That includes replacing ink-on-paper forms and static PDFs with dynamic Web Forms that guide users through policy changes in a modern, app-like fashion. “DocuSign has been transformational for Primerica and our processes,” said Sutton.īuilding on its success, Primerica is exploring other transformation opportunities with DocuSign to improve the customer experience. The majority of Primerica’s sales reps have fully embraced mobile signing and are completing agreements in less than two hours. “Incorporating DocuSign into that process has enabled a smooth transactional experience.”īut the impact goes beyond convenience. “Clients trust us to help them make informed financial decisions,” said Sutton. In 2022, close to 97% of all life insurance applications the company received were submitted electronically. “And now, contracts requiring multiple signers can be completed online as part of a real-time digital workflow.” DocuSign empowers a faster application-to-policy processĭocuSign is just one piece of a greater transformation initiative that’s helping Primerica move faster, reach new markets and streamline the client experience at the point of sale and beyond. "We've seen significant improvements in processing times, error rates and customer satisfaction,” said Sutton. And once signed, customers can access their application and related disclosures through DocuSign. It’s also helped Primerica reduce paper processing of those documents using paper by over 23%.ĭocuments and data go straight into Primerica’s insurance administrative system, eliminating manual tasks for staff. Engagements often begin with a Financial Needs Analysis to identify potential solutions for clients.Īdoption of digital tools, including DocuSign, has enabled the company to retain its personalized approach while issuing policies faster than ever before. What sets Primerica apart is that its representatives live in the communities they serve and build face-to-face relationships with clients. "We chose DocuSign because it's a best-in-breed solution that’s well-known and respected in both the technology space and the financial services industry.”īy integrating eSignature with its sales tools, Primerica transformed its application process into a seamless digital experience that supports the company’s uniquely high-touch business model. "Our goal was to simplify processes, save time and enhance security in our digital applications," said Sutton. But paper-based disclosures and forms continued to create unnecessary friction and inefficiencies in the client journey. Primerica Cutting-edge technology elevates Primerica’s “kitchen table” approachīefore implementing DocuSign, Primerica used an internally built e-signature tool.
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